FAQ
I don’t have a credit card to reserve the bed…
Then can we ask what time you are due to arrive, your bed will be secured until 1 hour after your arrival time. If you think it will be later please let us know as soon as possible.
What is check in process?
Each & every guest (both booker & guests) must need to present (for scanning) PHYSICAL PASSPORT for check in along with a VALID CREDIT CARD. PHYSICAL PASSPORT IS ONLY VALID FORM OF ID FOR CHECK IN.
Please inform Surf ‘N’ Snow Backpackers in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.”
What time is your check in and check out?.
Our check in is 12PM and check out is 10AM.
Do you have a car park??.
No we don’t. There are several car parks nearby, as well as some residential areas where is free to park all day if you can find a space. When you arrive at the hostel and check-in we are happy to direct you to these.
Is linen provided?
Yes, all bed’s linen is provided at this hostel and you don’t need to bring it to reception when you check out.
If I need to cancel the booking, how far in advance do I need to let you know?
We need at least a 48 hour notice if you are canceling the reservation. Otherwise we will charge you the first nights stay on your credit card.
Do you have female only dorms as well?
Yes we do, would you prefer to stay there instead of mixed dorms? We have 4, 6, 8 and 10 bed dorms all female only.
I’m arriving late, can I still check in?
Of course, we are open 24 hours.
Read more...happy new year!
Happy year of the Tiger to everyone!!!
With the arrival of the Chinese New Year all the good news arrive to Surf N Snow Backpackers in Auckland.
Our new web site is ready to go, full of interesting info about travelling and activities in Auckland and the surrounding areas.
We started the celebration of the Chinese New [...]
Working in NZ
When you arrive in New Zealand, stay at Surf ‘N’ Snow Backpackers in Auckland and take advantage of our special Working Holiday Packages including accommodation, and various assistance to help you get started on your working holiday life in New Zealand.
Cape Reinga – 90 mile beach
Located at the top of the North Island, 90 mile beach is the longest beach in New Zealand. It’s widely known for its enormous sand dunes and it’s resemblance to the Sahara Desert. This white sanded beach is a must see for those who adore the sand and sea.
If you are into surfing, you can [...]
