FAQ
I don’t have a credit card to reserve the bed…
Then can we ask what time you are due to arrive, your bed will be secured until 1 hour after your arrival time. If you think it will be later please let us know as soon as possible.
What is check in process?
Each & every guest (both booker & guests) must need to present (for scanning) PHYSICAL PASSPORT for check in along with a VALID CREDIT CARD. PHYSICAL PASSPORT IS ONLY VALID FORM OF ID FOR CHECK IN.
Please inform Surf ‘N’ Snow Backpackers in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.”
What time is your check in and check out?.
Our check in is 12PM and check out is 10AM.
Do you have a car park??.
No we don’t. There are several car parks nearby, as well as some residential areas where is free to park all day if you can find a space. When you arrive at the hostel and check-in we are happy to direct you to these.
Is linen provided?
Yes, all bed’s linen is provided at this hostel and you don’t need to bring it to reception when you check out.
If I need to cancel the booking, how far in advance do I need to let you know?
We need at least a 48 hour notice if you are canceling the reservation. Otherwise we will charge you the first nights stay on your credit card.
Do you have female only dorms as well?
Yes we do, would you prefer to stay there instead of mixed dorms? We have 4, 6, 8 and 10 bed dorms all female only.
I’m arriving late, can I still check in?
Of course, we are open 24 hours.
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